TERMS AND CONDITIONS
1 TERMS OF SERVICE
- French Technologies (ABN 63 118 531 992) of 65-69 Heysen Road, New Beith, QLD 4124 (French Technologies) and the Client whose details are set out in the attached quotation agreement that the following terms and conditions apply to the services to be performed by French Technologies under this
2 OUR SERVICES
2.1 The Client appoints French Technologies to provide the Services to the client
2.2 It is understood and agreed that the Services may include advice and recommendations, but subject to the provisions contained in this agreement and any rights the Client may have at law or otherwise, all decisions in connection with the implementation of such advice and recommendations are the responsibility of, and made by, French Technologies.
2.3 We are not obliged to provide services unless we accept your We can decide whether or not to accept any application.
2.4 You understand that the VoIP service is not a traditional phone service and is provided on a best efforts We will use all reasonable endeavours to make our services available to you at all times, however things beyond our control such as power outages or the performance of your IP connection to our service may disrupt the service we provide.
2.5 We support Australian 000 emergency services
2.6 Unless otherwise agreed, we do not provide or support your internet You accept that French Technologies SIP Trunk services might not be compatible with non-voice communications equipment such as alarms, fax machines.
3 TERM OF AGREEMENT
3.1 Minimum contract term is 36 months for SIP trunks and 24 months for NBN and ADSL connections
3.2 We can terminate this agreement, or the provision of any service to you, immediately if you breach any term of this agreement or if we reasonably believe that you have supplied incorrect or misleading information to French Technologies
3.3 We can terminate this agreement, or the provision of any service to you, if your account is inactive for six months or Inactive may include no calling activity and/or no payments made into the account. Where accounts are terminated for inactivity, numbers attached to that account cannot be ported away from French Technologies in accordance with 4.5 below.
3.4 If this agreement is terminated for any breach or misuse of the service, you are not entitled to a refund for any credit balances on your account, unless agreed
3.5 In order to terminate your service or account in full, you must email us at the following address accounts@frenchtech.com.au. Termination will not take effect until the end of your current prepaid. You must be at the end of your contract period.
4 PHONE NUMBERS
4.1 If you do not already have a phone number for your phone system for use with the service, we will issue you a phone
4.2 All phone numbers are selected, issued and used by us in accordance with ACMA's Numbering Plan and Telecommunications Numbering Plan Number Declarations (numbering regulations).
4.3 We may be required to recover or recover and replace a phone number we have issued to you in order for us to comply with the numbering
4.4 We will give you as much notice as is reasonably practicable if we have to do so.
4.5 You may request a new phone If we agree to issue you a new phone number, you may have to pay a charge.
4.6 You do not own the phone number but your right to use the phone number starts when we issue the phone number to you.
4.7 Your right to use the phone number ends if you no longer obtain the service unless you port the phone number.
4.8 You may transfer your service number to another carrier or service If you do so you acknowledge and understand that:
4.81 charges may apply as a consequence of a transfer from us to another carrier or service provider;
4.82 any outstanding fees and charges which remain are your responsibility;
4.83 the transfer may result in disconnection of any related services such as Voicemail, paging and data services, silent numbers, priority assistance or other enhanced services;
4.84 it is your responsibility to ensure that any equipment or software used by you in connection with your service works with your new carrier or service provider; and
4.9 You may be able to port your French Technologies numbers to another service If you wish to do so you must contact the other service provider directly and you will be responsible for completing the Porting requirements of that service provider. We will comply with our obligations under the Terms for Local Number Portability in relation to the porting of your number. You will be responsible for all costs associated with porting the number, outstanding fees and charges including plan payout.
4.10 Where you transfer to us:
4.10.1 you authorise us to sign on your behalf and in your name forms of authority to your current supplier to transfer your service number(s) to us and you authorise your current supplier to transfer to us all services relating to the service numbers transferred to us;
4.10.2 you indemnify us against any claims made by your current supplier to us in relation to any amounts owing by you to
4.11 If you stop obtaining the service and do not port the phone number, we may issue the phone number to another customer in accordance with the numbering
4.12 If your account is inactive for more than six months or cancelled and you have not ported the associated phone number(s), we may at our sole discretion reallocate the number(s) associated with your
4.13 We are not liable to you for any expense or loss incurred by you due to:
4.13.1 any recovery or recovery and replacement of the phone number under clause 4 above, or
4.13.2 you ceasing to have the right to use the phone number under clause 4.9 above
5 CHARGES AND PAYMENTS
5.1 We reserve the right to change our rates from time to time and if we increase any rates we will give you as much notice as reasonably The current rates for your chosen SIP service is available in the Critical Information Summary document for the chosen SIP service. These documents are available on the French Technologies Web site.
5.2 You are responsible for your account and must pay our charges regardless of whether you or someone else uses those services.
5.3 The Client must compensate French Technologies for the Services in the amounts and at the times set out in the Proposal or in a Quote and as otherwise invoiced by French Technologies
5.4 Amounts payable by Client for the Services will be calculated by French Technologies in accordance with the rates and charges set out in the Proposal or in any Quote Client must pay for all Services as calculated and in accordance with invoices rendered by French Technologies.
5.5 Invoices are due and payable within 30 days of the invoice If payment of an invoice is not received within 30 days, French Technologies is entitled to charge a late charge of 10% per annum compounded monthly. Without limited its other rights or remedies, French Technologies has the right to suspend or terminate entirely the Services if payment is not received within 30 days of the invoice date.
5.6 French Technologies may pass on any additional fees incurred from time to time that are reasonably necessary for the provision of the Services.
5.7 If you wish to raise a billing dispute you must notify us in email within 30 days of your account being due or you will be deemed to have waived your right to a refund.
6 CHANGES TO CLIENT ENVIRONMENT & ADDITIONAL SERVICES
6.1 If the Client changes (or proposes to change) the size or other specifications (whether technical or functional) to the Client Environment then the Client is to follow the additional services request process set out in this clause The Client is also required to use this additional services process in relation to any other request for services or products outside the scope of the Services.
6.2 The Client may request Additional Services from French Technologies from time to time during the Term by following this procedure:
6.3 Sending French Technologies an Order; and
6.4 Accepting French Technologies’s Quote for that
6.5 Each Quote:
6.5.1 Remains open for acceptance for a period of 14 days from the date of the Quote; and
6.5.2 Acceptance by the Client will be governed by the terms of this
6.6 French Technologies is not required to provide a Quote in response to every For example, French Technologies may elect not to issue a Quote in circumstances where French Technologies has a conflict of interest or where French Technologies does not believe it has sufficient resources to meet the Client’s requirements.
6.7 The Client must notify French Technologies before any changes are made to the Client Environment, including adding, removing or changing any hardware or
6.8 French Technologies, upon notice of a change to the Client Environment, may at its option:
6.8.1 Amend the fees or charges or the Proposal;
6.8.2 Deem the changes to be Additional Services and request the Client to complete an Order under clause 2; or
6.8.3 Terminate this agreement upon 14 days’ written
7 INVOICES
7.1 The Client must compensate French Technologies for the Services in the amounts and at the times set out in the Proposal or in a Quote under clause 6 and as otherwise invoiced by French Technologies
7.2 Amounts payable by Client for the Services will be calculated by French Technologies in accordance with the rates and charges set out in the Proposal or in any Quote accepted under clause Client must pay for all Services as calculated and in accordance with invoices rendered by French Technologies.
7.3 French Technologies will invoice at the begging of each Invoices are due and payable within 14 days of the invoice date. If payment of an invoice is not received within 14 days, French Technologies is entitled to charge a late charge of 10% per annum compounded monthly. Without limited its other rights or remedies, French Technologies has the right to suspend or terminate entirely the Services if payment is not received within 14 days of the invoice date.
7.4 French Technologies may pass on any additional fees incurred from time to time that are reasonably necessary for the provision of the Services.
8 GST
8.1 All fees and amounts due under this agreement are, unless otherwise stated, exclusive of all Client must pay tax levied under a New Tax System (Goods and Services Tax) Act 1999 (Cth) (“GST”) on a taxable supply made to it under this agreement, in addition to any consideration (excluding GST) that is payable for that taxable supply. It must do so at the same time and in the same way as it is required to pay the consideration for the taxable supply.
9 SERVICE LEVELS
9.1 French Technologies will provide the Services to the Client in accordance with the specifications set out in the Proposal or Quotation and will use its reasonable endeavours to achieve any Service
9.2 French Technologies is not liable for a failure to meet any Service Levels as a result or consequence of any of the following:
9.2.1 interruption to power supply to Client Site or any site utilised by French Technologies to provide the Services;
9.2.2 Failure of any equipment not supported by French Technologies, including non-IT equipment such as air conditioning and humidity control;
9.2.3 Interruption to internet or telecommunications due to maintenance (scheduled or otherwise);
9.2.4 A failure by the client to meet obligations, including a failure to provide French Technologies with all necessary access to the Client Site;
9.2.5 Any interference with the Client Environment by the Client, its servants, agents or contractors that is not authorised by French Technologies;
9.2.6 Any interference with the Client Environment caused by a third party;
9.2.7 Any breach of this agreement by the Client; or
9.2.8 Any other occurrence outside the reasonable control of Forward
9.3 Without limiting clause 2, French Technologies is not liable for failure to meet any Service Levels where the scope of this agreement has been altered, including an increased number of devices or any additions or changes to equipment or software, and the parties have not agreed to the change in scope.
9.4 Service Levels apply to French Technologies’s response times only and do not represent any representations or warranties by French Technologies that any faults or requests for Services will be resolved within any specified time
10 USING THE SERVICE
10.1 You must not use our services (or permit our services to be used) in a way that: breaks any laws or infringes anyone’s rights or in a way which is malicious, obscene or
10.2 You agree to provide us with accurate and correct information so we can provide you with the necessary services or contact you if required from time to
10.3 We can suspend or restrict the services we provide you at any time if:
10.3.1 you resell any of our services;
10.3.2 you primarily use our service for inbound calling only;
10.3.3 you do not use the service sensibly and within our acceptable use policy document which can be download from the French Technologies Website;
10.3.4 we believe that you have breached any of our terms and conditions.
10.4 You shall be liable for all charges and fees arising from the use of your Services, or Customer Premise Equipment whether authorised or unauthorised, unless such unauthorised use is solely attributable to an act or omission on the part of French Technologies
10.5 Unlimited local and national minutes on French Technologies plans are available on the basis of reasonable use and according to French Technologies Acceptable Use Policy document which the current version can be read on the French Technologies If you use the service in a way that is inconsistent with the normal use for your service or plan we may:
10.5.1 monitor and investigate your usage; and
10.5.2 suspend and/or withdraw the Service; or
10.5.3 charge our standard per minute rate for additional
10.6 You must keep secure any password or PIN number which is used by you to access our services and ensure that is it not disclosed to any unauthorised You must also change your password or PIN number if we ask you to do so.
10.7 If your service is cancelled, terminated or reallocated you will relinquish and discontinue use of any numbers, voicemail access numbers and/or web portals assigned to you by French Technologies This excludes any number porting that was done into your service.
10.8 You agree to the current document “ACCEPTABLE USE POLICY”. A current copy can be found on the French Technologies
11 CLIENT OBLIGATIONS
11.1 The Client must follow any procedures for placing a request for Services, as detailed in the Proposal or as otherwise advised by French Technologies, and acknowledges that a response to a request for Services is subject to French Technologies support hours as set out in the
11.2 The Client authorises French Technologies to provide Services via remote The Client must provide to French Technologies, and maintain at the Client’s expense, an internet connection to enable French Technologies to provide the Services remotely.
11.3 The Client must ensure French Technologies personnel have full and safe access to the Client Environment at all reasonable times for the purpose of providing the Services.
11.4 The Client must also ensure that French Technologies personnel are provided with all information, facilities and assistance reasonably required by French Technologies to enable French Technologies to comply with its obligations under this
11.5 The Client must at all times cooperate with French Technologies in the performance of the Services, including without limitation, providing French Technologies with timely access to the Client Environment and all relevant facilities, hardware, software, data or information of the Client, and complying with any reasonable directions issued by French Technologies
12 REPORTING
12.1 French Technologies will, at monthly intervals (or such other periods agreed), provide the Client with a report which will include:
12.2 A record of the Client’s use of service, including all phone calls times and rates
12.3 Support requests including job numbers, details, resolution descriptions and
13 CONFIDENTIALITY
13.1 To the extent that, in connection with this agreement, a party comes into possession of any information of a confidential nature of the other party (Confidential Information), each party must only use the Confidential Information of the other party solely for the purposes of this agreement, and will not disclose such Confidential Information to any third party without the other party’s prior written
13.2 Confidential Information includes but is not limited to the details of the Services, price information of the Services, the terms of this agreement, information or material proprietary to or deemed to be proprietary to that party, information designated as confidential by that party, information acquired by the other party solely by virtue of provision of the Services and trade secrets of that
13.3 Confidential Information excludes any information that:
13.4 Is in or becomes part of the public domain, other than through a breach of this agreement or an obligation of confidence owed to French Technologies; or
13.5 Was known to Client at the time of disclosure, unless such knowledge arose through breach of an obligation of confidence; or
13.6 Client can prove was independently acquired or developed without breaching any of the obligations set out in this
14 PRIVACY
14.1 The Client must comply with privacy laws on Personal Information, even if the Client is not an organisation bound by the Privacy Act 1988 (Cth). If the Client is an exempted entity under the Privacy Act, then the Client will be treated as an entity bound by that Act under section
14.2 We will collect personal information from customers to provide and provision services, including but not limited to name, physical address, email address, contact phone number and credit card
14.3 Any personal information we collect is kept at our You are entitled to see any information we hold about you, although you must pay our reasonable charge for making it available.
14.4 Except where we provide private encrypted links, when transmitting voice and other communications via the public internet and third party networks we are not liable for any lack of privacy with the service
15 INTELLECTUAL PROPERTY RIGHTS
15.1 For the purposes of this agreement, (Deliverables) means any work product first created by French Technologies for delivery to the Client in connection with the Services, but specifically excludes French Technologies proprietary materials, software, tools, methodologies and templates, and any third party software or related documentation licensed directly to the Client from a third part y, or any modifications, enhancements or derivatives of that software or
15.2 Subject to the Client meeting all of its obligations under this agreement, including payment in full of all amounts due, French Technologies grants to the Client a non-exclusive, perpetual, non-transferable licence to use the Deliverables solely for the Client’s internal business For the avoidance of doubt, the Client’s internal purposes does not extend to the disclosure to, or use by, any person who is not an officer or employee of the Client or any other third party.
15.3 Any proposed disclosure to, or use by, an agent or subcontractor of the Client or any other third party is subject to French Technologies written The Client acknowledges that any consent given by French Technologies under this clause will be at French Technologies sole discretion and may include such conditions as French Technologies deems appropriate, including the payment of additional licence fees to French Technologies.
15.4 To the extent French Technologies uses, in connection with the performance of the Services, any Intellectual Property Rights or other property that it owns or licenses, French Technologies retains all right, title and interest in and to such
16 THIRD PARTY EQUIPMENT AND SOFTWARE
16.1 Client must use third party software and hardware strictly in accordance with the relevant third party’s licence agreement, terms of use or operating instructions (as the case may be) including obtaining any necessary permissions required for French Technologies to provide the Services.
16.2 The Client acknowledges and agrees that the Services may invalidate original manufacturer
17 TERMINATION
17.1 Either party may give 30 days’ written notice of any agreement If any of the following item occur, French Technologies may give the Client a written notice terminating this agreement, with immediate effect:
17.1.1 The Client breaches one or more of its obligations under this agreement, and then fails to rectify the breach within 14 days of it receiving a notice of the breach;
17.1.2 One of the Client’s warranties in this agreement is or becomes untrue;
17.1.3 The Client being a company, becomes, threatens or resolves to become or is in jeopardy of becoming subject to any form of insolvency administration;
17.1.4 The Client, being a partnership, dissolves, threatens or resolves to dissolve or is in jeopardy of dissolving;
17.1.5 The client undergoes a Change in Control;
17.1.6 The Client being a natural person, dies; or
17.1.7 The Client ceases or threatens to cease conducting its business in the normal
17.1.8 Breach any terms of this agreement;
17.1.9 if we reasonably believe that you have supplied incorrect or misleading information to us
17.1.10 if your account is inactive for six months or Inactive may include no calling activity and/or no payments made into the account. Where accounts are terminated for inactivity, numbers attached to that account cannot be ported away from French Technologies in accordance with 4.5 above.
17.2 Without limiting clause 1, either party (a no-defaulting party) may terminate this agreement with immediate effect by notice to the other party (defaulting party) if the defaulting party breaches a material term of this agreement that in the reasonable opinion of the non-defaulting party is incapable of being remedied.
17.3 We can terminate this agreement, or the provision of any service to you, if your account is inactive for six months or Inactive may include no calling activity and/or no payments made into the account. Where accounts are terminated for inactivity, numbers attached to that account cannot be ported away from French Technologies that were supplied to the Client, this excludes any numbers that were ported-in by the client.
17.4 If this agreement is terminated for any breach or misuse of the service, you are not entitled to a refund for any credit balances on your account, unless agreed
17.5 If this agreement is terminated by French Technologies under this clause 14 then French Technologies will stop performing the Services and may, in addition to terminating this agreement:
17.5.1 Retain any fees paid;
17.5.2 Be regarded as discharged from any further obligations under this agreement;
17.5.3 Pursue any additional or alternative remedies provided at law;
17.5.4 The client must pay French Technologies the fees that are, on the date of termination, due and payable under this agreement; and
17.5.5 The client must indemnify forward it in relation to its unavoidable and unrecoverable costs directly arising from the
17.6 The obligations of the Client which have been incurred prior to the effective date of termination, including all payment obligations, will continue in full force and effect notwithstanding the expiration or termination of this agreement and whether an invoice has been
17.7 Upon termination or expiry of this agreement each party will promptly return to the other all materials and other property of the other held by it.
18 LIMITATION ON DAMAGES
18.1 French Technologies, its agents and subcontractors, and each of their officers, or employees will not be liable to the Client for any actions, claims, damages, liabilities, costs, expenses, or losses in any way arising (including a breach of this agreement or any negligent act or omission) out of or relating to the Services or the Deliverables for an aggregate amount in excess of the fees paid by the Client to French Technologies under this
18.2 In no event will French Technologies, its agents or subcontractors, or any of their officers or employees be liable for special, indirect, incidental, consequential or punitive damages, costs, expenses or losses of any nature, including, without limitation, lost profits and opportunity
19 LIABILITY
19.1 We exclude all of our liability to you in connection with us providing services to you or failing to provide services to Without limiting this, we are not liable to you (and nor are any of our officers, employees, contractors or agents liable to you):
19.1.1 if any communication is intercepted, not properly transmitted or received;
19.1.2 for any disruptions or delays with the use of our services;
19.1.3 for any incompatibility with other services;
19.1.4 if any software we supply does not operate properly; and
19.1.5 for any equipment or network
19.2 We are not liable to you for any fault in, delay or non-provision of services which is caused by an event beyond our reasonable
19.3 If you use another service provider during any period when our service is not fully operational, we are not liable to pay any amount you are charged by that service
19.4 You acknowledge that no third party whose network or services we use to supply services to you (nor any officer, employee, contractor or agent of such third party) is in any way liable to you in connection with our services.
19.5 Nothing in this clause limits any rights you have under the Consumer Guarantees
20 CHANGING THESE TERMS
20.1 We can change these terms from time to time by altering the version available on the French Technologies website at frenchtech.com.au
21 NOTICES
21.1 We will communicate with you primarily via Notices to you will be sent to the email address specified by you during quotation for the service or as subsequently specified by you.
21.2 If your contact email address changes you must inform French Technologies accounts with new details as soon as
21.3 You agree that sending a message to your contact email address is the agreed means of providing Notifications include information about the service, billing, changes to services and other information. You are required to read any email sent to your contact email address in a timely manner to avoid any potential disruption to your service.
22 LIMITATION ON WARRANTIES
22.1 French Technologies will perform the Services in good faith, with due skill and in accordance with this
22.2 French Technologies disclaims all other warranties, either express or implied, including without limitation warranties of merchantability and fitness for a particular Where any legislation such as the Trade Practices Act 1974 (Cth) implies into this agreement any condition or warranty and that legislation voids or prohibits conditions in a contract excluding the application of the conditional warranty, the liability of French Technologies for any breach of the condition or warranty is limited to, at French Technologies option either:
22.2.1 The resupply of the Services; or
22.2.2 The reasonable cost of having the Services
22.3 Both parties are under a duty to mitigate any damages or loss suffered or incurred as a result of any breach of this agreement by the other party
23 INDEMNITY
23.1 The Client continuously indemnifies French Technologies and its officers, employees, representatives and agents (those indemnified) from all liability for any claims, losses, damages or expenses suffered or incurred by those indemnified arising from or in connection with:
23.1.1 A breach of this agreement by the Client or any of its officers, employees, contractors or agents;
23.1.2 Any warranty given by the Client being, or subsequently becoming, untrue; and
23.1.3 Any negligent act or omission by the Client or any of its officers, employees, contractors or
23.2 Where this clause refers to a person who is not a party to this agreement French Technologies holds the benefit of this clause on trust for that person.
24 LIMITATION ON ACTIONS
24.1 No action, regardless of form, arising under or relating to this agreement, may be brought by either party more than one year after the cause of action has accrued, except that an action for non- payment of any invoice may be brought by a party not later than one year following the date of the last payment due to such party of any invoice under this
25 OTHER TERMS
25.1 A variation to this agreement (including Additional Services) is only valid if agreed in writing by both parties, subject to clause 19.2.
25.2 Variations to support French Technologies may vary the persons used to provide the Services from time to time by giving notice to the Client.
25.3 Client may not assign this agreement without the written consent of French Technologies. French Technologies may subcontract or delegate its obligations and responsibilities under this agreement, provided that French Technologies will not be relieved of its obligations.
25.4 Entire This agreement constitutes the entire agreement between the parties with respect to its subject matter and supersedes all other oral or written representations, understandings or agreements relating to the subject matter.
25.5 Governing This agreement takes effect, is governed by and will be construed in accordance with the laws of Queensland.
25.6 Independent It is understood and agreed that each of the parties to this agreement is an independent contractor and that neither party is, nor will it be considered to be, an agent or representative of the other. Neither party will act or represent itself, directly or by implication, as an agent of the other or in any manner assume or create any obligation on behalf of, or in the name of, the other.
25.7 Non-exclusivity. This agreement does not limit in any way the right of French Technologies to provide any services of any kind or nature whatsoever to any person or entity as French Technologies in its sole discretion deems appropriate or developing for itself or others, materials that are the same as or similar to the Services.
25.8 Notices under this agreement must be in writing and may be delivered by hand, registered mail, email or by facsimile to the addresses of the parties specified in or notified pursuant to this agreement. Notice will be deemed given: (a) in the case of hand delivery or registered mail, upon written acknowledgement of receipt by an officer or other duly authorised employee, agent or representative of the receiving party; (b) in the case of email, upon the recipient’s acknowledgement of receipt; or (c) in the case of facsimile, upon proof of completion of successful transmission.
25.9 Severability. If any provision of this agreement is declared or found to be illegal, unenforceable or void, then such provision will be null and void but each other provision not so affected will be enforced to the full extent permitted by applicable
25.10 French Technologies failure or delay to exercise a power or right does not operate as a waiver of that power or right. The exercise of a power or right does not preclude or wither its exercise in the future or the exercise of any other power or right. A waiver is not effective unless in writing. Waiver of a power or right is effective only in respect of the specific instance to which it relates and for the specific purpose for which it is given.
25.11 All clauses in this agreement relating to payment, licence and ownership, confidentiality, privacy, warranties, limitations of warranties, limitations on damages and actions, non-exclusivity and waiver will survive the termination or expiry of this agreement, to the extent allowed at law.
26 DEFINITIONS.
Additional Services means a service not originally set out in the Proposal but which French Technologies has agreed to provide the Client pursuant to a Quote accepted by the Client.
Business Hours means the hours of 8am to 6pm on a day that is not a Saturday, Sunday or public holiday in Queensland.
Change in Control of a partnership, trust, joint venture, corporation or other entity (entity) means :
- The ability to cast or control the casting vote of more than 50% of the maximum number of votes that might be cast at any general meeting (or equivalent) of the entity; or
- The holding of more than 50% of the issued ordinary share capital, the equity, or other ownership interest in the
Commencement Date means earlier of the date of this agreement or the date on which French Technologies commences providing the Services.
Client Environment means the Client’s information technology environment to which the Services relate, being the hardware and software detailed in the Proposal and where the context permits, means any individual component(s) of the Client Environment and any amendments to the Client Environment agreed to between the parties.
Expiry Date means the date set out in the Proposal.
Intellectual Property Rights means:
- Any copyright (including any neighbouring rights), trade marks (whether registered or unregistered), trade secrets, service marks, designs, drawings, patents, secret processes, business or domain names, or other similar proprietary rights and all other rights resulting from intellectual activity in the industrial, scientific, literary or artistic fields; and
- Any rights to the registration of those rights, whether created, formed or arising before or after the date of this agreement in Australia or
Order means a request for the provision of Additional Services made by the Client to French Technologies.
Personal Information means information or an opinion (including information or an opinion forming part of a database), whether true or not, and whether recorded in writing or spoken, about an individual whose identity is apparent, or can reasonably be ascertained, from the information or opinion.
VOIP means Voice Over Internet Protocol
Proposal means French Technologies initial proposal to perform the Services, as accepted by the Client, and annexed to and forming part of this agreement.
Quote means the quotes that French Technologies sends to the Client in response to an Order.
Service Levels means any service level, performance standard or response time to be achieved by French Technologies as detailed in the Proposal.
Services means the support provided by French Technologies to the Client Environment as set out and detailed in the Proposal.