New Phone System

Benefits of a new phone system

Buying a new system gives you a longer warranty than pre-owned so you have peace of mind with your purchase.  New systems will of course have the latest features, especially VOIP and fully NBN ready. As requirements for every customer is different, you should contact us to discuss further exactly what you need.  We ensure to supply the correct system and features for exactly what you need.

So what technology do i need?

There are digital and IP phones available.  Some people think that digital phones are old and not compatible with the NBN.  This is not the case.  Digital phones interface to a phone system, and what is important is the actual phone system box.  Digital handsets are suited to customers either over new style category 5 or 6 cable, however they have the advantage of also using older style cabling which may save you money on the need to re-cable.  Mixing digital phones and IP systems is a hybrid solution which is very popular.  It is also a big cost saver.  There are no disadvantages with having a digital phone however based on a discussion with you, there may be a need for IP phones.

Can i take an IP phone home?

Yes IP phones work from home or another location.  There is a little setup involved however this is certainly something we can setup for you.  
Hosted PABX or phone systems are cloud based solutions that solely use the internet to communicate.  Even though this is the direction we are heading, with the many issues associated with internet in Australia, you must ensure that you have a reliable and fast internet connection before considering this option.   With the right internet connection this is certainly a great solution, and rather than a standard price to own the system outright, a monthly fee is paid while having the system hosted.

Local vs Hosted - main differences

LOCAL installation advantages:-
  • If you call internally to another extension, the phone system is locally installed so there is no need for the system to use the internet for an internal call
  • If something goes wrong you can locally address the issue with your PABX so its more controllable
  • This method has been around for many years and right now is still the preferred method
HOSTED installation advantages:-
  • No need to maintain a system locally or with any physical issues associated with damage due to floods, lightning strikes etc which could save costs
  • If you relocate, you just take your phones and IT equipment with you and no need to physically remove and relocate the phone system hardware
  • Local, family owned and operated
  • Friendly local service which is explained so you can understand
  • No overseas call centres or on hold/disconnections
  • Great pricing with payment options
  • Great range of top selling and rated products
  • One stop shop for hardware, phone lines, IT, Cabling and much more
  • Highly qualified technicians with years in the industry and fully certified
  • Fully supported after installation